Professional Programme
Operations & Retail Management
Built around the arithmetic of a real store: what a square metre earns, which products quietly lose money, why the rota never matches the queue, and what a supplier's terms actually cost.
Duration10 months · part-time
ModeEvenings and Saturdays, Thessaloniki
IntakeOctober and March
Fee€3,900 total
What you will be able to do
- Read a P&L and a stock report and connect them to the shop floor
- Price and range a product line with the margin, not the markup
- Build a rota from footfall instead of habit
- Negotiate supplier terms and understand the cash-flow consequence
- Spot shrinkage and waste before they appear in the monthly total
Modules
| Block 1 | The economics of a store Gross margin, stock turns, basket size, rent per square metre. |
| Block 1 | Buying and suppliers Terms, rebates, lead times, the cost of a stockout versus the cost of stock. |
| Block 2 | Staffing and labour Demand-based rotas, labour cost as a share of sales, retention. |
| Block 2 | Stock discipline Counting, ordering, waste, shrinkage, and the weekly routine that keeps it honest. |
| Block 3 | Customers and pricing Elasticity in practice, promotions that do not destroy margin, loyalty without gimmicks. |
| Block 3 | Capstone A full operating review of a real business, defended with its own numbers. |
Northgate awards a certificate of completion for this programme. It is not a degree, and it does not carry accreditation from a national higher-education authority.