Legal & policies
The rules, in plain language.
Six documents. They say what the institute is, what it owes you, what it asks of you, and what happens when something goes wrong.
Academic status
What a certificate of completion is, what it is not, and how a third party can verify one.
Terms of enrolment
The contract between the student and the institute: fees, cancellation, conduct, liability.
Refunds & cancellation
Withdrawal rights, cooling-off, pro-rata refunds and what happens if a programme is cancelled.
Privacy notice
What personal data the institute holds, why, for how long, and the rights attached to it.
Assessment & integrity
Authorship, declared help including AI tools, resubmission and misconduct.
Complaints & appeals
The two-stage complaints route, response times and external review.
Last updated 3 November 2026. Questions go to admissions@marycooks.org.